Company Profile:

 

Bicycle Depot is highly recognized as one of Etobicoke’s top ranked independent retail bicycle store for providing outstanding customer service and quality products at competitive prices. We are family owned and operated and was established in March 1998, by Rick and Rob whom are identical twins.

 

As identical twins, we share the same enthusiasm for cycling and the retail business; in addition, we exude the persona of being “entrepreneurs extraordinaire”, and this shows in every facet in our business operation.

 

Since 1998, we have been helping our customers enjoy all kinds of cycling activities, which is made possible by offering high quality products at affordable and competitive prices.  We offer a level of service which has become rare in today’s culture, we insist on catering to our customers’ needs, amd ensure we adhere our core values.

 

Our friendly advice and great service translates into a broad-base of loyal and happy customers.

 

Our product offering covers a wide range, from a child's first two wheeler to professional grade racing or mountain bikes for the serious cyclist, from hybrids and folders and comfort bikes to BMX freestyle and racing –they carry something for the whole family!

 

Our love for cycling has definitely been a  great contributor towards the business growth and success...we are really super passionate about what we do. We strive to have great staff that are both skilled and knowledgeable and know what customer service is all about.

 

Not only do we operate a successful business, we are actively involved within the local community, by lending their time and expertise to various charitable organization and schools.

 

We strongly feel that giving back to the community which has embrace and support them over the years is a small token of their appreciation. In addition, their good business practice and community involvement has attributed to the store great reputation and success.

 

Vision Statement

 

  

Our aim is to become the first choice for families in the local community seeking to purchase cycling related products and services.  

  

 Mission Statement

 

Provide customers with the best quality cycling products at affordable and competitive prices; backed by fast, reliable, friendly, and high-quality service.  Promote and support healthy lifestyles by providing a retail experience that “wows” customer’s expectations.  

  

Our Objectives 

•  Maintain and increase customer base through strong community involvement.
•  Educate customers about their mutual rights and responsibilities when riding.
•  Educate customers on safe cycling practices.
• Strengthen the company image by maintaining a high level of consistency in the product and service offering.
• Build the company to a point where it becomes a household brand name for people in the local community.

Core Competency

 

To initiate, maintain and improve our customer cycling experience by providing efficient and reliable service.

 

 Core Values

 

We have developed a set of core values called, “S. E. R. V. I.C.E”. These principles define our operation and are tightly woven in our company’s culture. We strive to demonstrate them on a daily basis, with each other, our customers and suppliers.

 

S → Satisfaction  →  Always strive for service excellence.

 

E → Educate  →  Provide customers with professional and expert advice

 

R → Reliable  →  Always adhere to our core values and mission statment.

 

V → Value  →  Ensure customers know how important they are to your business.

 

I → Inspire  →  Strive to promote the growth and development of employees.

 

C→ Care  →  Always treat customers and employees care and respect

 

E → Evolve  →  Continuously seeking ways to capitalized on new opportunities.