Tel: 416-741-1452

835 ALBION ROAD TORONTO M9V 1A3 MON-FRI 11 AM - 7 PM SAT-10 AM-6 PM SUNDAY - CLOSED

Store Policies



  • We take full responsibility for all bikes & parts left for servicing up to 30 days. 

  • We are not be responsible for any products left beyond 30 days. 

  • Claim tag are required at all time in order to obtain Bicycle or Products. Without a claim tag, proper picture ID is required to validate ownership. 

  • Full payment is required in order to obtain any finished repairs. 

  • Repairs exceeding $100.00 requires 50% deposit. 

  • A storage fee of $3.00 per day will be applied to any outstanding bill(s) for any unclaimed bikes or parts, left for service over 30 days. 

  • We reserve the right either to dispose or take the appropriate measures to retrieve the cost incurred on servicing any unclaimed product beyond 30 days. 

  • All personal information collected by Bicycle Depot Inc, will remain confidential.

  • MC, Amex and Visa purchases exceeding a $100.00, customers are required to provide their drivers license.

  • We reserve the right not to sell to minors,unless the purchase is verified by a parent or guardian.

  • All repair services are backed by a 30 day’s service guarantee.
 

                                                 Refund Policies 



  • We offer a full refund on all Bikes purchases for up to 15 days. Bicycle must in the original condition, unused, free from scratches or damages.

  • We offer a full refund on all Parts and Accessories for up to 30 days. Products must be unused, not damaged or removed from the original packaging.

  • All returns and exchanges must be in the original condition and include all accessories, manuals, and original packaging material.

  • Original receipt is required for all refunds or exchanges.

  • Clothing and apparel items must have tags still attached and not be used in order to receive a full refund.

  • Cycling Shorts, if used cannot be returned under any circumstances for hygienic reasons.

  • All returns or exchanges after 30 days are subjected to a 20% re-stocking fee.

  • No refunds or exchanges on special orders Parts or Accessories.

  • Return on any special order bike is subjected to a 25% restocking fee.

  • Refunds will be issued by the original payment method.

  • All Bicycles, Parts & Accessories comes with a ONE year warranty against manufacture defects, unless otherwise stated by the manufacture.

  • Layaways requires 20% non-refundable deposit.

  • Layaways must be closed out within 60 days.

  • Special Orders requires a 25% non-refundable deposit.

  • Special Orders must be closed out within 30 days.

  • All defective products will be inspected thoroughly by Bicycle Depot Inc, to determine whether it is defective or not.